Privacy Policy

Information We Collect

Gateway AI Systems ("we," "our," or "us") collects information you provide directly to us, such as when you contact us, request information about our services, or use our parking management solutions.

Personal Information

We may collect personal information including but not limited to:

• Name and contact information (email, phone number, address)
• Company information and job title
• License plate information for parking management purposes
• Vehicle information for authorized parking access

Website Usage and Analytics

We use third-party analytics services to understand how visitors interact with our website:

• Session Recording: We use Smartlook to record user sessions on our website. This includes mouse movements, clicks, scrolling behavior, and page navigation. Form inputs are automatically masked to protect sensitive information. Session recordings help us identify usability issues and improve user experience.
• Analytics Data: We collect standard web analytics data such as pages visited, time spent on site, browser type, device type, and referring websites.
• Cookies: Our website uses cookies and similar tracking technologies to enable these analytics services.

You can opt out of session recording by enabling "Do Not Track" in your browser settings or by using browser extensions that block analytics scripts.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our parking management services
• Process and manage parking access and violations
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Improve our services and develop new features

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with:

• Service providers who assist in our operations (e.g., Smartlook for website analytics)
• Law enforcement when required by law
• Business partners with your explicit consent

Third-party service providers are contractually obligated to protect your information and may only use it for the purposes we specify. Smartlook processes analytics data in accordance with their own privacy policy and GDPR compliance standards.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain personal information for as long as necessary to provide our services and as required by applicable law. Parking-related data may be retained for compliance with local regulations and enforcement requirements.

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt out of marketing communications
• Request information about how your data is processed

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.